Refund Policy 💜

At Nyliscia's Sugar Room, every order is handcrafted with care and made fresh just for you. Because my cookies are perishable, all sales are considered final, and I cannot accept returns or exchanges on baked goods.

My goal is always to provide you with delicious cookies and an experience you'll love. While refunds aren't available for most situations, I understand that unexpected issues can happen, and I'm committed to working with you to make things right whenever possible.

🍪 WHEN I CAN HELP

Although I cannot control delays or issues once a package has been handed to USPS, there are certain situations where I may offer a replacement, store credit, a partial refund, or a full refund depending on the circumstances.

Examples may include:

💜 Quality Concerns
If your order arrives with a quality issue or there was a mistake on my part, I'll gladly review the situation, and a replacement, store credit, partial refund, or full refund may be offered depending on the circumstances.

📦 Lost or Stolen Packages
If your package is lost or stolen while in the care of the shipping carrier through no fault of your own, please contact me with any available documentation. After reviewing the situation, I may offer a replacement or refund when appropriate.

✨ Other Order Concerns
If something about your order wasn't quite right, please don't hesitate to reach out. Every situation is unique, and I'll always do my best to find a fair solution based on the details provided.

To help me review your concern, I may ask for clear photos and a brief description of the issue.

🏡 INCORRECT ADDRESS

Please double-check your shipping address before completing your order. Nyliscia's Sugar Room is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

💌 REPORTING AN ISSUE

If you experience a problem with your order, please contact me within 7 days of receiving it.

📧 Email: Nylisciasugarroomllc@gmail.com

When reaching out, please include:

  • Your order number (if available)
  • A brief description of the issue
  • Photos, if applicable

Thank you for giving me the opportunity to make things right. I truly appreciate your support of my small business and will always do my best to provide the best experience possible. 💜